Privacy Policy

This is the statement of how the Nayland Hotel, London applies the data protection principles to data processed on this website. It is provided to fulfil our obligations under the General Data Protection Regulation (GDPR), which requires greater transparency concerning your personal information, and which gives you greater control and scope of how we use it.
Here are specific sections for you to go through:

Who we are?

Throughout this privacy statement, “we”, “us”, “our” and “ours” refer to the Nayland Hotel, London.

Nayland Hotel is situated at 132/134 Sussex Gardens, London W2 1UB.

We fully respect your right to privacy, any personal information, which you provide to Nayland Hotel, London, will be treated with the highest standards of security and confidentiality.

General Statement

We are not responsible for the content or privacy practices of other websites. Any external links to other websites are identified as such.

This general statement highlights how we protect and manage your personal data. We also kindly recommend you to read our Cookie Statement, which tells you how we use cookies.
By using any of our products or services and/or by agreeing to this Statement, e.g. in the context of registering for any of our products or services, you understand and acknowledge that we will collect and use personal information as described in this Privacy Statement.

If you have any questions about how your information is collected, stored, shared or used, please contact (Give your link for reference here). You have several rights concerning your information, including the right to object to the processing of your personal information for direct marketing or where the legal basis for our use of your data is our legitimate business interests.

To ensure that the personal information we hold on you is accurate and up-to-date, please inform us of any relevant change to your contact details.

What information do we collect about you?

1. Personal Information

A piece of personal information is “any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier”. It is information that identifies you as an individual or relates to an identifiable individual.

We may collect various personal information which you provided us with:

  • Contact information, including title, name, postal and email address and phone/mobile number.
  • Information about your preferences for your stay.
  • Transaction information, including payment and reservation information and booking details.
  • Business information from our corporate customers, including job title, employer details (company name and business postal address) as well as the type of your booking preferences.

2. Sensitive Personal Information

The term “sensitive information” also called as “special categories of personal data”, refers to information related to your physical or mental health, racial or ethnic origin, genetic data, biometric data (if used to identify an individual) or any other official membership.
In general, we do not collect sensitive information unless it is volunteered by you. We may use health information provided by you to meet your particular needs during your stay or if required in the public interest or under public health grounds.

3. Information from online activities

We collect information about your internet activity using the technology known as cookies, which can often be controlled through internet browsers. For detailed information on the cookies we use and the purposes for which we use them, see our Cookie Statement.

With your permission, we may collect certain information, like your IP address, or browser, and information about your computer’s operating system, application version, language settings and clickstream data which shows the traffic of your visit around this website (for example pages accessed and documents downloaded). We also collect the previous website address from which you reached us and the domain name used (for example .i.e., .com, .org, .net) If you’re using a mobile device, we might also collect data that identifies your mobile device, device-specific settings and characteristics and latitude/longitude details.

4. Personal data you give us about others

We take this in situations when you:

  • Stay with other guests whose details you may provide as part of the reservation;
  • Book a reservation on behalf of some other person;
  • You should only provide us with information about other people if only you do have that person’s permission to do so. It’s your responsibility to ensure that the other person is aware that you have done so and that this individual has accepted that we use their personal information as outlined in our Privacy Statement.

With whom we share your information with?

Our main commitment is to protect and safeguard your privacy. We protect your information from unauthorised use or loss and will only pass your data to our business partners, to fulfil your requirements, improve our services, in the public interest or under public health grounds or where we are required to do so by law.

We use a range of third parties to provide services – either directly or indirectly. Where relevant, these companies are required to comply with our data privacy and information security standards when handling personal data and we aim that they do not compromise your personal data and information.

We may share your personal data and information if we believe in good faith that such disclosure is authorised by law or is necessary to protect your personal safety. Such disclosure may include a cross-border transfer of personal data and information. If there comes a situation to compel to disclose your information legally to a third party, we will give our complete efforts to notify you in advance of the disclosure unless in the case it is legally prohibited.

In the event of an unpaid account or disputed account, we will instruct our appointed debt recovery agents/solicitors to proceed with the necessary course of action to retrieve any monies due to our hotel without prior consent from the customer. The only information held that is relevant to the matter in hand will be passed to our appointed third-party agents.

Our security and retention procedures

At Nayland Hotel, London we take all security responsibilities seriously, employing the most precise physical and technical measures, including staff training and awareness and we review these measures regularly.

We will only oblige to keep your personal data as long as it is necessary to enable you to use our services, to provide our services to you, unless a longer retention period is required. This is to comply with applicable laws, resolve disputes with any parties and otherwise as necessary to allow us to conduct our business, including to detect and prevent fraud or other illegal activities. All personal data we retain will be subject to this Privacy Statement.

If you have a question about a specific retention period for certain types of personal data, we process about you, please contact us through the contact details provided below.

Your individual rights

1. Accessing your private data

If you have given your personal data and information to us, you have the right to ask us to advise you of the scope of information we process about you, the purpose and nature of the processing, and information on who we share it with.

  • You can do the above by emailing the completed form to Please write “Request personal information” in the subject line of your email.
  • You can also print out the completed form and send your requests in writing to 132/134 Sussex Gardens, London W2 1UB.

2. The right to rectification

You can also request to update, correct your personal information. We strive to retain only data that is accurate, complete and up to date.
Please contact us to ensure that the personal information we retain is up to date. You can do that by emailing Please write “Request personal information update” in the subject line of your email.

3. The right to deletion

You can also request to delete your personal data at any time. However, we may need to retain certain information for legal or administrative purposes, such as record keeping or to detect fraudulent activities. You can opt-out of marketing contact upon request. If you are concerned about potential violation of your privacy rights, please advise us of your concerns and we will strive to resolve them as soon as practically possible.

You can do the above by emailing Please write “Request personal information deletion” in the subject line of your email.

Contact details:

If you have any questions about your personal data or if you wish to exercise any of your data rights, please contact us:

Address: 132/134 Sussex Gardens, London W2 1UB
Telephone Number: +44 207 723 4615,
Fax Number: +44 207 402 3292

Cookie policy:

Cookies and Other Identifiers consist of portions of code installed in the browser that assist the Owner in providing the Service according to the purposes described. Some of the purposes for which Cookies are installed may also require the User’s consent.

Where the installation of Cookies is based on consent, such consent can be freely withdrawn at any time following the instructions provided in this document.

Here are the types of cookies we use on our website

Activity strict necessary cookies:

This Website uses Cookies to save the User’s session and to carry out other activities that are strictly necessary for the operation of this Website, for example concerning the distribution of traffic.

Cookies regarding the saving of preferences, optimization, and statistics

This Website uses Cookies to save browsing preferences and to optimize the User’s browsing experience. Among these Cookies are, for example, those used for the setting of language and currency preferences or the management of first party statistics employed directly by the Owner of the site. These types of cookies are also called as performance cookies.

Targeting cookies

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

Google Analytics

Google Analytics is a web analytics service provided by Google; Inc. Google Analytics uses cookies to evaluate your use of our website. Browsers do not share cookies across domains.

Google Ads

Google Ads uses temporary cookies that are stored on a user’s computer for a limited period. Only pages that a user has visited containing the Google conversion code are tracked.

Google does not collect or store personal information. Conversions are not isolated: This means that neither Google nor we can match conversion data to specific customers. Instead of Google or ourselves can just see overall data for ads and keywords.

Opting out: There is no opt-out available for this third-party cookie. If you do not wish for this third-party cookie to be on your computer, please do not click on Google Ads.

Storage Location: Google stores the information collected by the cookie on secure Google servers.

Managing Cookies

Can I disable cookies from your website?

It is possible to stop your browser accepting cookies from particular websites. However, disabling cookies from our site will mean you lose a lot of functionality, which will have a detrimental impact on your browsing experience and mean that you only have limited access to personalised areas of the site.

How to block or delete cookies

We have explained to you what cookies are and what they do, you can delete or disable cookies if you want to and the links below will explain how to do this. It is possible to block some or all cookies, or even to delete cookies that have already been set, but you need to be aware that you might lose some of the functionality of the website by blocking strictly necessary cookies that are outlined above.

We look forward to welcoming you to The Nayland soon!
Any questions please get in touch

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